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Digital Transformation Advisor – eGov Global

  • Addis Ababa, Ethiopia
  • Reports to: Associate Director
Apply now

About eGov Global

At eGov Global, we start with citizens and the everyday public services that shape their lives. A parent bringing a child to a clinic. A family waiting for water. A streetlight that finally gets fixed. In those moments, government is not policy or process — it is lived experience.

We believe everyone deserves public services that are accessible, responsive, and transparent — services that work consistently, reach everyone, and respect people’s time and dignity.

To make this possible, we partner closely with governments to strengthen the foundations on which public services run. Our core approach is offering the DIGIT platform — a Digital Public Infrastructure (DPI) — that helps create shared, reusable digital systems that enable governments to plan, deliver, and monitor public services at scale.

But public services do not improve solely through technology. We work with governments on strategy, institutional design, and implementation, and help build ecosystems of partners that can deliver together.

Across India, Africa, and other emerging economies, we help governments move from fragmented, project-led digitisation to durable public infrastructure that belongs to the state and quietly improves public services day after day.

We currently work in 10 countries, and more than 1 billion people and hundreds of sectoral public service systems have been built on DIGIT.

You’ll thrive here if you:

  • Care deeply about citizens and the quality of public services
  • Believe strong state capacity is essential to inclusive development
  • Enjoy working across strategy, partnerships, and execution
  • Want to build systems that endure beyond individual projects

We are strategists, technologists, momentum builders, and partners — but above all, people committed to making public services work better for everyone.

About the Role

We are seeking a highly motivated Digital Transformation Advisor to support the implementation and scale-up of digital public infrastructure initiatives in Ethiopia using the DIGIT platform.

This role sits at the intersection of technology, business analysis, and government program implementation, supporting key initiatives including Health Resource Tracking (HRT) and Public Grievance Redressal (PGR).

Health Resource Tracking (HRT)

The initiative aims to improve how financial resources for health are tracked, reported, and used across government systems. HRT connects financial and health systems through standardized data exchange using the iFIX protocol, common registries, and integrated dashboards.

The objective is to strengthen transparency, improve budget execution, support reporting for co-financing and donor commitments, and enable decision-makers to monitor resource use in near real time.

Public Grievance Redressal (PGR)

The initiative focuses on strengthening how citizens raise concerns and receive responses from government. By digitising grievance workflows and standardising case management, PGR improves accountability, service quality, and citizen trust.

The selected candidate will support the launch, rollout, and operationalization of the DIGIT PGR platform in Ethiopia, working closely with the PMO and EAII.

The ideal candidate is comfortable engaging with implementing partners, vendors, and government stakeholders while translating requirements into functional and technical specifications and supporting implementation teams.

Key Responsibilities

Program Leadership and Government Engagement

  • Serve as a primary in-country program focal point for DIGIT platform deployments
  • Drive working-level engagement with ministries, departments, and agencies
  • Guide government stakeholders on workflows and digital enablement opportunities
  • Build stakeholder alignment and cultivate champions for DPI adoption
  • Conduct institutional and contextual research to support implementation strategy
  • Support coordination, meeting documentation, and action tracking
  • Advise on governance, support models, and operational ownership
  • Manage dependencies, risks, and execution timelines
  • Identify and engage ecosystem and implementation partners
  • Act as a liaison between eGov Global and Ethiopian stakeholders
  • Prepare implementation reports and strategic documentation
  • Maintain organized knowledge management systems

Advisory & Strategic Support

  • Support process digitization and workflow redesign initiatives
  • Contribute to implementation and engagement strategies
  • Coordinate with partners, vendors, and government stakeholders
  • Align delivery across multiple workstreams and priorities

Technical Advisory: Process Mapping, Business & System Analysis

  • Lead requirement gathering and user workshops
  • Translate business needs into functional specifications
  • Map workflows to DIGIT platform capabilities
  • Support testing, UAT, and issue resolution processes
  • Create user journeys and process interaction diagrams
  • Translate functional requirements into deployment guidance
  • Identify gaps and recommend configuration approaches
  • Support continuous process improvement and integration opportunities

Required Qualifications & Experience

  • Bachelor’s degree in Information Systems, Computer Science, Software Engineering, Business Information Systems, or related field
  • Master’s degree in technology or business is an added advantage
  • 6–8 years of relevant professional experience
  • Experience leading digital transformation initiatives
  • Experience managing strategic government relationships
  • Experience handling complex multi-stakeholder projects
  • Experience analyzing institutional and government workflows
  • Experience implementing digital systems and platforms
  • Experience working with governments, donors, or large-scale programs
  • Strong understanding of government systems and digital transformation
  • Familiarity with DPI, AI, and implementation lifecycles

Required Skills

  • Excellent written and verbal communication skills
  • Ability to understand and navigate government programs and structures
  • Experience working with government agencies
  • Ability to understand technical language and communicate it clearly
  • Ability to translate business needs into technical requirements
  • Familiarity with APIs, dashboards, software systems, and data flows
  • Ability to manage multiple workstreams simultaneously
  • Comfortable working in fast-paced implementation environments

Desirable Skills

  • Experience with Digital Public Infrastructure (DPI)
  • Exposure to health information systems or grievance platforms
  • Familiarity with open-source platforms and modular architectures
  • Basic understanding of databases, integrations, and system architecture

About the Role

We are seeking a highly motivated Digital Transformation Advisor to support the implementation and
scale-up of digital public infrastructure initiatives in Ethiopia using the DIGIT platform. This role sits
at the intersection of technology, business analysis, and government program implementation, as
part of key initiatives including, but not limited to,

Health Resource Tracking (HRT) : The initiative aims to improve how financial resources for
health are tracked, reported, and used across government systems. Today, key platforms such
as IBEX and IFMIS for public finance, and systems like DHIS2, Resource Mapping tools, grant
management platforms, and supply chain ERPs for health programs, operate with limited
interoperability. This makes it difficult to obtain a consolidated and timely view of how funds
flow from allocation to service delivery.

 


HRT addresses this by building an interoperable digital framework that connects financial and
health systems through standardized data exchange using the iFIX protocol, common registries,
and integrated dashboards. The objective is to strengthen transparency, improve budget
execution, support reporting for co-financing and donor commitments, and enable
decision-makers to monitor resource use in near real time. The approach follows Digital Public
Infrastructure principles, emphasising modular, reusable, and sustainable digital components.

 


Public Grievance Redressal (PGR): The initiative focuses on strengthening how citizens raise
concerns and receive responses from the government. By digitising grievance workflows and
standardising case management, PGR improves accountability, service quality, and citizen trust.
The selected candidate will support the launch, structured rollout, and operationalization of the
DIGIT PGR platform in Ethiopia. Working closely with the PMO and the AII, the advisor will

provide interim implementation support to ensure successful deployment, institutional
ownership, and a smooth transition toward sustainable national operations.

 

 

The ideal candidate is comfortable engaging with implementing partners, vendors, government
stakeholders, translating requirements into functional and technical specifications, supporting
implementation teams, and ensuring day-to-day program management.

Key Responsibilities

1. Program Leadership and Government Engagement

  • Serve as a primary in-country program focal point for DIGIT platform deployments across
    HRT, PGR, and other priority initiatives
  • Drive working-level engagement with government ministries, departments, and agencies,
    supporting alignment between program goals and system implementation
  • Influence and guide government decision-makers on solution approaches, workflows, and
    digital enablement opportunities
  • Build persuasive capacity to effectively influence stakeholders and cultivate champions who
    can advocate for DPI adoption and institutional reform.
  • Conduct contextual research and institutional analysis on digital transformation and sectoral
    information systems to inform program strategy and implementation design.
  • Provide structured coordination support, including meeting documentation, action tracking,
    and driving timely follow-ups on decisions
  • Support the transition from project-based implementation to sustainable platform
    operations, advising on governance, support models, and operational ownership
  • Contribute to program governance and execution rhythm, ensuring dependencies, risks, and
    next steps are actively managed
  • Identify and work with potential partners to create engagements on digital transformation
  • Act as a key liaison between eGov Global and stakeholders in Ethiopia, ensuring clear
    communication, expectation alignment, and issue resolution
  • Support preparation of reports, concept notes, and implementation documentation,
    synthesising inputs into clear, decision-ready materials

Maintain organised documentation and knowledge management systems to support
institutional memory and smooth delivery

2. Advisory & Strategic Support

 

  • Serve as a primary in-country program focal point for DIGIT platform deployments across
    HRT, PGR, and other priority initiatives
  • Drive working-level engagement with government ministries, departments, and agencies,
    supporting alignment between program goals and system implementation
  • Influence and guide government decision-makers on solution approaches, workflows, and
    digital enablement opportunities
  • Build persuasive capacity to effectively influence stakeholders and cultivate champions who
    can advocate for DPI adoption and institutional reform.
  • Conduct contextual research and institutional analysis on digital transformation and sectoral
    information systems to inform program strategy and implementation design.
  • Provide structured coordination support, including meeting documentation, action tracking,
    and driving timely follow-ups on decisions
  • Support the transition from project-based implementation to sustainable platform
    operations, advising on governance, support models, and operational ownership
  • Contribute to program governance and execution rhythm, ensuring dependencies, risks, and
    next steps are actively managed
  • Identify and work with potential partners to create engagements on digital transformation
  • Act as a key liaison between eGov Global and stakeholders in Ethiopia, ensuring clear
    communication, expectation alignment, and issue resolution
  • Support preparation of reports, concept notes, and implementation documentation,
    synthesising inputs into clear, decision-ready materials

Maintain organised documentation and knowledge management systems to support
institutional memory and smooth delivery

Apply Now